Loading...The passenger flying by American Airlines was forced to get off last week. The reason was her quarrel with the travelling companion. Eventually, she hit him with her laptop on the head.
The video went viral showing a woman shouting at her travelling companion including racial slurs. They proved to be in a relationship. She blamed him for looking at other women.
The man having a window seat tries to make his way past her but she gains on him and hits him with her laptop on his head.
During the accident the flight attendants tried to calm her down. As a result, she is asked to go to the front to get off. But she resists this decision.
She makes attempts to take her seat but flight attendants do not let her. Finally, the woman takes her belongings and leaves the plane. But she is warned that she is going to be arrested.
The fact that the plane did not manage to leave the departure gate made it easier to get her off.
Flight attendants are trained to handle different situations which occur on the ground or in the air. But on while on the ground it is way mush easier to handle than in the air.
The main is to determine whether the situation can be handled by speaking to passengers, separating them or letting them know what consequences it may lead to.
Moreover, there is a customer service representative who is qualified to cope with sensitive issues and getting passengers off.
