Loading...Starting from June, 1 passengers will not face extra or hidden charges for flight tickets. According to the new regulations, airlines will have to show the total price as it is with taxes and fees.
It will be applied as a revision of the Malaysian Aviation Consumer Protection Code from 2016. Consequently, the price in commercials and other fields of promotion and sale is to be shown with all extra charges. For instance, it must include tax and fees. Such an action will restrict hidden card payment and administrative charges.
The new regulations imply the refund on flight tickets if a passenger is not able to fly due to certain circumstances. It is possible during a 30-day request. It refers to the tickets bought via travel agents as well. The refund is to have service charges.
In case a traveler buys a non-refundable ticket, he/she is permitted to receive compensation on service charges. And airlines can charge a maximum of 5% of the processing fee.
The amendments are believed to protect consumer travel rights in the future. To implement new regulations Mavcom has set up a FlySmart platform. It enables passengers to file their complains if any. Meanwhile, they can track their consideration via mobile devices.
